ProPharma

Globalizing Medical Information: Building a Scalable & Compliant

April 22, 11:00-11:45 AM EST

This webinar explores strategies for building a global Medical Information (MI) contact center. It will provide an overview of how local market buy-in can be secured through a clear understanding of regional needs, proactive stakeholder engagement, and culturally sensitive approaches. It will explore strategies for achieving full market coverage through comprehensive planning, efficient resource allocation, and the use of enabling technologies. The session will also highlight methods for measuring customer satisfaction through feedback mechanisms and key performance indicators, with a focus on continuous improvement to support patient health and safety.

KEY TOPICS:

Securing local market buy-in through regional insight and cultural sensitivity
Achieving full market coverage with scalable planning and resource optimization
Measuring customer satisfaction using feedback and key performance indicators

INTEREST AREAS:

Medical Information
Medical Affairs
Medical Writing

Featured Speakers:

Victoria Evans
Senior Director, Client Services
ProPharma

Victoria Evans is a Senior Director of Client Services at ProPharma and an experienced leader in the global Medical Information space, with over ten years supporting pharmaceutical and biotech organizations across the globe. She leads a global team of Implementation and Client Account Managers, overseeing the end‑to‑end onboarding, operational delivery, and long‑term optimization of MI services for a diverse portfolio of clients.

With an educational background spanning both the sciences and law, Victoria brings a multidisciplinary perspective to navigating the evolving MI and landscape. Her commitment to patient safety, operational excellence, and innovative problem‑solving has made her a trusted strategic partner to clients seeking scalable, compliant, and high‑quality MI solutions.

Recognized for her collaborative leadership style and strong project management capabilities, Victoria is passionate about driving continuous improvement and delivering impactful results that help clients achieve their organizational goals.
David Bezick
Senior Director, Medical Information, ProPharma

Dave brings over 17 years of Medical Information Contact Center Management and Operations experience. A licensed Registered Nurse, he began his career as a front-line Medical Information Specialist and has continually advanced into roles of increasing responsibility within the Medical Affairs industry. He is currently the Senior Director, Medical Information Service Delivery (Operations and Account Management) at ProPharma. Dave's passion for the patient and HCP experience is evident in his approach to staff selection, employee development and operational excellence of his teams.